Shipping policy

Last updated: 19 October 2026

We want your new pieces to arrive safely and when we say they will. This page explains where we deliver, what it costs and what to expect. If anything is unclear, contact us at info@modoliving.co.uk.

Where we deliver

We deliver to addresses across the UK, including the Scottish Highlands, the Scottish islands, the Isle of Wight, the Isles of Scilly and Northern Ireland. Deliveries to these areas may take a little longer.

We don't currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK. We hope to offer international delivery in the future.

Delivery costs

You'll see your delivery cost at checkout before you pay. You pay one delivery charge per order, based on the total weight of your order.

Delivery service Typically for Delivery time (after dispatch) Cost
Standard Lighting, stools and smaller items (orders up to 5kg) 3–5 working days £8.95
Large item Smaller flat-pack furniture (orders 5–10kg) 3–5 working days £12.95
Heavy item Larger flat-pack furniture (orders over 10kg) 3–5 working days £17.95

 

Free delivery on orders of £199 or more, to every UK address we deliver to. The £199 is worked out on the value of your items after any discounts, not including delivery.

Some items may arrive separately.

Trade and project orders: need larger quantities, delivery to site or something bespoke? Email us for a quote.

Dispatch and delivery times

Our pieces are produced in small batches rather than mass-produced. Each product page tells you which of these applies:

  • In stock in the UK. Orders placed before 1pm on a working day are usually dispatched within 1–2 working days. Working days are Monday to Friday, excluding bank holidays.
  • Pre-order. We don't hold every piece in the UK. When you pre-order one of these, we bring it in to our Portsmouth warehouse and dispatch it to you from there. Estimated dispatch is within 2–4 weeks of your order for lighting and within 4–8 weeks for furniture, unless the product page shows a different estimate. The estimated dispatch date range for your item is shown on the product page, at checkout and in your order confirmation email.

Your estimated delivery date. Once we've processed your order (usually within 1–2 working days), we'll confirm the timings for your item and email you an estimated dispatch and delivery date. This will fall within the estimated dispatch window shown at checkout.

After dispatch, delivery takes the time shown in the table above.

We will dispatch within the estimated dispatch window shown at checkout, unless we agree a different date with you.

Keeping you updated. We'll email you when your order is confirmed, when your item arrives at our warehouse (if it was ordered in) and when it's dispatched. If your estimated dispatch date changes, we'll tell you straight away. If the new date falls outside the estimated dispatch window shown at checkout, you can choose to wait or cancel for a full refund.

Availability changes. If an item shown as in stock sells out before we dispatch (for example, if two people order the last one at the same time), we'll tell you straight away with a new estimated date, and you can choose to wait or cancel for a full refund.

Mixed orders. If your order has in-stock and pre-order items, we'll send the in-stock items straight away at no extra cost, unless you ask us to hold everything and send it together.

All orders are packed and dispatched from our UK warehouse in Portsmouth.

Tracking your order

Your dispatch email includes a tracking link wherever the courier provides one. Most couriers send updates by email or text on the day of delivery, sometimes with a delivery time slot. Please make sure your phone number and email address are correct at checkout.

Furniture

  • Flat-pack furniture is delivered to your front door. Some boxes are heavy, so you may need two people to carry them. The product page shows the product's size and weight; the packaged parcel will be slightly larger and heavier.
  • Assembly: instructions are included. Assembly isn't included in delivery. The product page states whether fixings are included and whether you'll need any tools of your own.
  • Access: please check that the item will fit through your doorways, stairwells and hallways.

Lighting

Our lighting comes with English instructions and the fixings needed to hang it. Wired lighting must be installed by a qualified electrician; installation isn't part of our delivery service. Please follow the product page about where each light can be used (for example, some are for dry indoor rooms only, not bathrooms).

When your order arrives

Please check your delivery when it arrives. If the packaging is badly damaged, you can refuse it or sign for it as "damaged".

Damaged, faulty or missing items

We pack every order carefully, but things can go wrong in transit. If something arrives damaged or faulty, or is missing:

  1. Contact us at info@modoliving.co.uk, ideally within 48 hours of delivery, with your order number.
  2. Include photos of the item and the packaging.
  3. Keep the item and its packaging until we've sorted it out.

We'll arrange a replacement, repair or refund at no cost to you. Your order is our responsibility until it's delivered to you. Reporting quickly helps us resolve things faster, but it doesn't affect your statutory rights.

Missed deliveries

If you're not in, the courier may leave your parcel in a safe place or with a neighbour, take it to a local collection point, or try again another day. They'll leave a card or send a message explaining what's happened.

If a parcel comes back to us because it couldn't be delivered after several attempts, or the address was wrong, we'll contact you. We can send it again, which may carry another delivery charge, or refund you for the items.

Customs, duties and taxes

Modo Living is not currently VAT registered, so no VAT is added to our prices. There are no customs charges or import fees to pay on delivery: the price you see at checkout is the total you pay.

Delays

Sometimes delays happen for reasons outside our control, such as bad weather, courier disruption or high demand around holidays. If your order is delayed, we'll keep you updated. If your order hasn't arrived within 5 working days of its estimated delivery date, contact us and we'll look into it.

Changing your delivery address

Contact us as soon as possible. We can usually update it before dispatch, but can't guarantee changes once it's with the courier.

Returns

For returning an item or cancelling an order, see our Refund policy.

Contact us

  • Email: info@modoliving.co.uk
  • Hours: Monday to Friday, 9am–5pm, excluding bank holidays
  • We aim to reply within 1–2 working days.

This policy doesn't affect your statutory rights as a consumer.