Frequently asked questions
How do I choose the right size?
Check the dimensions on the product page and measure the space where you plan to place your piece. For furniture, also check doorways, stairs and any tight turns along the delivery route.
If you’d like help, email info@modoliving.co.uk with the product name and your measurements.
Will my furniture need assembly?
Assembly requirements vary by product. Check the product description to see how your chosen piece is supplied and what assembly is involved.
For lighting, check the installation requirements before ordering and use a qualified electrician where required.
What does made to order mean?
A made-to-order piece is produced after you place your order. Check the individual product page for its lead time before purchasing.
Standard sizes and colours do not become non-returnable simply because they are made to order. Any exception for a genuinely bespoke or personalised piece will be explained before you buy.
Where do you deliver, and how much does it cost?
We currently deliver within the United Kingdom. Available delivery options and charges are shown at checkout for your address before you pay.
For coverage details and any location restrictions, please see our Delivery policy.
When will my order arrive?
Lead times vary by product, particularly for made-to-order pieces. Please check the timing shown on the product page before placing your order.
If you need a piece by a particular date, contact us before purchasing so we can check whether that timeframe is possible.
Can I change or cancel my order?
Email info@modoliving.co.uk with your order number as soon as possible if you would like to change something. We’ll check what is possible and explain any effect on the price or lead time.
For eligible products, you can cancel from the time you order until 14 days after delivery. You then have a further 14 days to send the item back. See our Returns & Cancellations policy for full details, including the exception for genuinely bespoke or personalised pieces.
What if my item arrives damaged or something is wrong?
Please email info@modoliving.co.uk with your order number and a description of the issue. Photographs of the item and packaging, where possible, will help us understand what has happened.
We’ll help resolve the problem and cover reasonable return costs for faulty, damaged or incorrect items. Your statutory rights are unaffected.